Service Scope - SiteFury Managed WordPress Care

Service Scope – SiteFury Managed WordPress Care

Clear expectations. Reliable support. No surprises.

Applies to all SiteFury care plans

How Our Support Works

This page defines what is included and excluded in SiteFury's managed WordPress care services.

Our goal is long-term stability, security, and peace of mind — not unlimited development work.

What's Included

Included for ALL Care Clients

All Plans
  • WordPress core, theme & plugin updates
  • Website security hardening (best-effort)
  • Malware cleanup within hosting limits (best-effort)
  • Weekly or daily backups (based on plan)
  • Performance optimization (cache & tuning)
  • Website uptime monitoring & assistance
  • Minor bug fixes & troubleshooting
  • Priority WhatsApp & email support
  • Coordination with hosting provider when required

Only for Website + Care Clients

Build Phase Only
  • Initial website setup & launch
  • Theme/plugin configuration
  • First-time optimization & speed setup
  • Initial SEO setup & configuration
  • Page structure & layout work (during build phase only)

These services are provided during the initial build phase only, not as part of ongoing care.

What's Not Included

Important: Care plans are not unlimited development retainers.

  • New website development or redesigns
  • Custom plugin or theme development
  • Unlimited content or design changes
  • Guaranteed protection against all hacks
  • 24/7 emergency phone or call support
  • SEO, marketing, or content writing
  • Fixing issues caused by nulled / pirated plugins
  • Third-party services outside our control
All support is provided during standard business hours unless explicitly agreed otherwise.

Support Response Times

PlanResponse Time
Starter CareNext business day
Professional CareSame business day
Advanced CareCustom terms

Response times apply during standard business hours.

Response time means first human response, not issue resolution time.
Response times are targets, not guarantees.

Fair Use Policy

Our services are designed for normal website maintenance and operational support.

Excessive, abusive, or repeated non-maintenance requests may require a plan upgrade or additional charges.

Scope Change Policy: Requests outside this service scope may be declined, quoted separately, or require a plan upgrade.
Repeated requests outside the defined scope may require an upgrade or a custom quote.

Agreement

By using SiteFury services, you agree to this service scope and support policy.

By continuing, you acknowledge and agree to this service scope.
Continued use of SiteFury services implies acceptance of this scope.
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